Distributor S-Tillandsia
General Manager of Operations Nagatani Miyabi
Postal code 969-0403
Address 169-6 Oguriyama, Kagamiishi-cho, Iwase-gun, Fukushima Prefecture
Explanation of charges other than the product price Shipping charges, cash on delivery fees, transfer fees, settlement fees, etc. may be charged in addition to the selling price.
Application expiration date Within 7 days after ordering.
If you do not make a payment for 7 days after placing an order, we will assume that you have no intention of purchasing and will automatically cancel your order.
Since we do it irregularly, it may take some time to reply to emails and inquiries, and to ship, but please understand.
Defective products after delivery as soon as possible Contact please contact us from.
Please note that we cannot accept returns unless the item is defective.
Sales quantity Please check each product page.
Delivery time Basic We will ship within 7 days after receiving your order.
Since we do it irregularly, it may take some time to reply to emails and inquiries, and to ship, but please understand.
We also accept shipments during hot and cold weather, but we are not responsible for damage caused by the weather.
If you are worried, we will reserve it.
Payment deadline Credit card payment <Varies depending on the card company you use>
Bank transfer <Within 7 days after basic order>
C.O.D. <When receiving the product>
Return deadline Please contact Contact within 2 days after the item arrives.
Return shipping fee We cannot accept returns unless the item is defective, but regarding the shipping fee for returned goods due to customer's convenience.
Will be borne by the customer. In case of replacement, the customer will be responsible for the round-trip shipping fee.
If it is a defective product, we will bear it.
LIVE ANT INTERNATIONAL ORDERS
Please note that guaranteed live arrival is currently only applicable to domestic orders at this point.
We do of course take every care to ensure live goods are packaged safely and securely.
We endeavour to ensure the lowest possible risk in transit.
Please also be aware that some countries or states may have restrictions on importations on certain live goods or specific species.
Unfortunately worldwide laws are always being updated and we cannot keep track of this in all countries.
It is the responsibility of the customer to ensure checks are completed before ordering.
They are in no way our responsibility.
Orders that are not delivered as a result of customs issues caused by importation of live goods not permitted cannot be refunded.
Any questions please feel free to email us or contract form
Store name or service name s-tillandsia
Phone number 090-7326-9498
Public email address infor@s-tillandsia.com
Home page address http://www.s-tillandsia.com